Terms of service
Welcome to HEAVE. By accessing or using our website and purchasing from us, you agree to follow the Terms of Service mentioned below. Please read them carefully before placing an order.
1. General Conditions
By using this website, you confirm that you are at least the age of majority in your location, or you have permission from a guardian.
We reserve the right to refuse service to anyone for any reason at any time.
2. Products & Availability
All products listed on HEAVE are subject to availability. Limited drops may sell out quickly and we may not be able to restock the same designs again.
We reserve the right to discontinue or update any product at any time without notice.
3. Pricing & Payments
All prices on the website are listed in INR (₹) unless stated otherwise.
Prices may change without notice, but your order will be charged based on the price shown at checkout.
We accept payments through secure payment gateways. HEAVE does not store your card or payment details.
4. Order Confirmation & Cancellation
Once an order is placed, you will receive an order confirmation via email/SMS (if provided).
Orders cannot be cancelled once they are processed or shipped.
In case of any unexpected issue (such as stock unavailability), we may cancel the order and issue a refund.
5. Shipping & Delivery
We aim to dispatch orders as per the timeline mentioned on the website or communicated through Instagram/updates.
Delivery times may vary depending on your location and courier delays.
HEAVE is not responsible for delays caused due to courier partners, weather issues, strikes, or other circumstances beyond our control.
6. Returns & Refunds
Returns are accepted only as per our Return & Refund Policy mentioned on the website.
By placing an order, you agree to follow the return conditions, including mandatory unboxing video requirements.
7. Accuracy of Information
We try our best to ensure all product details, descriptions, images, and prices are accurate.
However, minor variations in color may occur due to different screen settings and lighting.
HEAVE reserves the right to correct any errors or update content at any time.
8. Intellectual Property
All content on this website including logos, designs, artwork, product images, and text belongs to HEAVE.
You may not copy, reproduce, resell, or use any content without written permission from us.
9. User Conduct
You agree not to use our website for any illegal, abusive, harmful, or unauthorized purpose.
Any misuse of the website or attempts to damage/interrupt the service may lead to legal action.
10. Limitation of Liability
HEAVE is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our liability is limited to the value of the product purchased.
11. Privacy Policy
Your personal information is protected and handled according to our Privacy Policy.
We only collect necessary details to process orders and improve your experience.
12. Changes to Terms
We may update these Terms of Service at any time without prior notice.
Changes will be effective immediately once posted on the website.
By continuing to use the site, you accept the updated Terms.
13. Contact Us
For support, queries, or order-related issues, reach out to us on Instagram:
@heaveapparel