Shipping policy

At HEAVE, we work hard to get your order packed and shipped as quickly as possible. Please read our shipping policy below for a smooth experience.

📦 Order Processing

Orders are usually processed within 1–3 working days (unless mentioned otherwise during drops or pre-bookings).
During high-demand launches or limited drops, processing may take a little longer — but we always keep you updated.

🚚 Shipping & Delivery Time

Once dispatched, delivery typically takes 3–7 working days, depending on your location and courier serviceability.
Delivery timelines may vary due to factors beyond our control such as weather, strikes, remote locations, or courier delays.

✅ Order Tracking

As soon as your order is shipped, you will receive a tracking link/ID via SMS/Email (if provided) or through updates.
You can use this to track your shipment anytime.

📍 Delivery Address

Please make sure your address, pincode, and contact number are correct at checkout.
HEAVE is not responsible for delays or failed deliveries due to incorrect/incomplete address details.

❌ Undelivered / Returned Shipments

If an order is returned to us due to:

incorrect address
unreachable phone number
repeated failed delivery attempts

then re-shipping charges may apply.

💥 Damaged Package / Missing Items

If your package looks tampered or damaged, please record an unboxing video while opening it.
This is mandatory for any damage-related claim and helps us resolve it faster.

📩 Need Help?

For shipping-related queries, contact us on Instagram:
@heaveapparel